If you are not satisfied with your Perky Pony or feel a different color better suites your hair, it may be returned or exchanged if it is returned in it’s original condition including all packaging pieces. You have 20 days from the day the order was shipped to return or exchange your Perky Pony. Any shipping fees incurred during the order and return/exchange process are non-refundable. To return or exchange your Perky Pony, ship it in it’s original condition to: 100 Twisted Oak, Crawford, TX 76638. Please indicate whether the package is a return or exchange. If it is an exchange, please indicate which color you would like to exchange.